Our Policies

Dispatch & Processing

• Orders placed before 3 PM IST are dispatched same day (Mon–Sat).
• You'll receive a tracking SMS/email within 24 hours of dispatch.
• All orders are securely packaged in premium velvet gift boxes.
• We ship to all PIN codes across India via trusted courier partners (Delhivery, Blue Dart, DTDC).

Eligible for Return

• Item received damaged or defective
• Wrong item received
• Item does not match product description
• Size exchange requests (within 7 days)

Not Eligible for Return

• Items showing signs of use, wear, or alteration
• Items without original packaging and tags
• Custom or personalized orders
• Returns initiated after the 7-day window

How to Initiate a Return

1. WhatsApp us at +91 98765 43210 with your Order ID and reason for return.
2. Share a clear photo/video of the issue (required for damaged/defective items).
3. Our team will approve and schedule a free doorstep pickup within 24 hours.
4. Refund is processed within 3–5 business days after we receive the item.

What We Collect

Name, email, phone, shipping address, payment details (encrypted, never stored), and browsing behavior on our site for personalization.

How We Use It

To process and ship your orders, send order updates, provide customer support, send promotional offers (with your consent), and improve our website experience.

Data Security

All data is encrypted with 256-bit SSL. Payment data is handled by PCI-DSS compliant payment gateways. We never sell or share your data with third parties for marketing purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected].

Cookies

We use essential cookies for cart functionality and analytics cookies to improve our service. You may disable non-essential cookies via your browser settings.

1. Products & Descriptions

We make every effort to accurately represent our products. Colors may vary slightly due to screen settings. Product images show close-up detail — actual size will be as listed in specifications.

2. Pricing & Payments

All prices are in Indian Rupees (₹). We reserve the right to change prices without notice. Coupon codes are single-use and cannot be combined unless stated otherwise.

3. Intellectual Property

All content on this site including images, designs, and text is the property of Sonar Gems & Jewellery. Unauthorized reproduction is prohibited.

4. Limitation of Liability

Sonar Gems & Jewellery is not responsible for allergic reactions or sensitivities to materials. Please read product specifications carefully. We are not liable for delays caused by courier partners or force majeure events.

5. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

Expected Longevity

With proper care, our 12-layer gold plated jewelry maintains its brilliance for 12–18 months of daily wear. Occasional-wear pieces can last 3–5 years. Our anti-tarnish coating significantly extends the life of every piece.

Cleaning Instructions

Gently wipe with a soft, dry microfiber cloth. For stubborn grime, slightly dampen the cloth (just water, no soap). Dry immediately and thoroughly. Never submerge in water or use ultrasonic cleaners.